The wineries may vary depending on availability and daily operations. We work with several wineries in the Douro to ensure a high-quality experience. For specific questions, please contact us the day before your experience.
No. Seats are not assigned and are taken on a first-come, first-served basis. In minivans, we try to assist passengers prone to motion sickness by seating them at the front when possible.
It depends on the activity. In some cases, it may be possible, but we recommend contacting our team as soon as possible.
We recommend comfortable clothing suitable for the season. For winery visits, comfortable shoes and sunscreen are also advised on warmer days. Please also bring your reservation on your phone.
Experiences usually take place even in rainy conditions. Boat trips and minivan tours operate normally, as participants are protected. Cancellations or refunds due to weather conditions are not applicable unless Douro Tours cancels the activity for safety or operational reasons.
Yes. Non-alcoholic beverages are always available at the wineries for children and those who do not consume alcohol.
Yes. Only adults are allowed to participate in wine tastings.
Yes, meals can be adapted for special dietary requirements (e.g., vegetarian) with prior notice.
Some experiences include a traditional lunch, while others include only tastings or visits. It depends on the selected experience.
Yes, many experiences include tastings of Douro wines and/or Port wine at local wineries.
The meeting point is at our Douro Tours kiosk, by the Douro River in Pinhão, about a 5-minute walk from the train station. The exact location is also indicated on your voucher and booking details.
Most activities require direct arrival at the meeting point. This information is always stated in the experience description.
Experiences are available in several languages, such as Portuguese, English, French, and Spanish, depending on the activity.
Yes. Most experiences include a specialized local guide. Details are always indicated in the description.
Experiences may include transport, a guide, wine tastings, meals, and visits to wineries, depending on the selected activity. Details are always provided in the experience description.
If you encounter errors when paying by card, please check the entered details and confirm the security code (CVV). If the problem persists, contact your bank or our customer support team.
In addition to online payment by credit card, you can also pay by bank transfer or in cash at our sales points in Pinhão. For more information, please contact our team.
Each experience may have specific cancellation policies. We recommend checking the conditions in your confirmation email or voucher. If you have any questions, our team will be happy to assist you.
The minimum is 2 people per booking. If you are traveling alone, we recommend contacting our support team.
Yes, subject to availability and according to the booking conditions. For same-day reservations, please contact us as soon as possible.
We recommend arriving at our kiosk at least 30 minutes in advance to complete check-in. In case of delay and missed activity, a new ticket will need to be purchased.
This depends on the experience and the locations visited. We recommend contacting us in advance to confirm the conditions.
No. You can simply present your reservation on your phone at the meeting point at the start of the activity.
After completing the process, you will receive a confirmation email. If you cannot find it, please check your spam folder or contact us.
The confirmation is sent automatically after payment is completed. You will receive an email with all the details and your voucher.
No. To complete a reservation, you must select a specific date for your experience.
We recommend booking as early as possible to ensure availability, especially during peak seasons.
Reservations can be made online or by email request. After receiving your request, our team will contact you with all the booking details and the information needed to complete the payment.
Yes, our team is available to assist you during the experiences. In case of emergency, call 112.
For urgent matters or changes, contact: +351 936 664 421
